Security: In 'Public' plan Thread dumps are uploaded to public cloud. For certain enterprise, it's concern to upload production artifacts to public cloud. In 'Enterprise' plan, applications are privately installed and runs on your datacenter/local machine. Thus production artifacts will remain with in your corporate firewall.
Unlimited usage: As shown in the above table, in the 'Public' plan there are limits on the number of thread dumps that you can upload, number of API calls that you can make, size of the file that you can upload. Where as in 'Enterprise' plan there are no such limits. You have unlimited access.
Unlimited API calls: 'Enterprise' plan offers unlimited API calls, which you can use for production server monitoring, CI integration,...
Support: In 'Public' plan, service requests are attended with in 3 days. Only e-mail support is provided. In 'Enterprise plan' service requests are attended with in 24 hours. Both Email and Phone support are provided.
For more details, refer to this this blog
Yes, we do. For few major enterprises like 'apple', 'T-mobile' we do provide an exclusive hosted environment (i.e. http://yourcompany.heaphero.io) in a secure cloud. So that you don't have to worry about installing, upgrading, maintaining, backing up data and running it 24 x 7.
No problem. If you're on a month-to-month plan you simply cancel before your next billing period. You won't be charged for the next month of service.
Sure. You can register here to get a free 14-day trial of our products: GCeasy.io, fastThread.io, HeapHero.io.
Standard Support: Service requests are attended with in 3 days. Only e-mail support is provided.
Premium Support: Service requests are attended with in 24 hours. Both Email and Phone support are provided.
Sure. Please submit this form